How to Purchase the Seel Protection Plan?

When and where can I purchase it?

• Together with a new mower on the Navimow official website
• As a standalone supplemental purchase within 60 days of device activation
• If purchased through other channels, supplemental purchase can be made on the Navimow official website

Purchase conditions

• The device must be brand new (refurbished units and commercial models are not supported)
• The service must be purchased within 60 days of device activation
• The device and the service must be purchased in the same country/region

Why can’t I see the supplemental purchase option?

The supplemental purchase feature is being gradually rolled out in different countries. Please refer to the official website for availability in your region.

If your country has launched the service and you are within 60 days of activation but cannot see the option:

• Send the device SN and a screenshot to: [e-mail]
• Or contact Live Chat within the Navimow App

What if I cannot complete the purchase?

If you receive an error message after entering the device SN on the purchase page, please follow the instructions in the message first. If the SN still shows as ineligible for the Seel Protection Plan service, please send the device SN and a screenshot of the error message to [e-mail] or contact us via Live Chat within the Navimow App for further assistance.

 

If you receive an immediate refund notification from Seel after completing the payment, please contact the Seel team for assistance via email: [e-mail]

Can I repurchase after a refund?

If the refund is processed and the device is still within the 60-day activation window, and you have not purchased it again, you may repurchase via:

App > Home > Settings > Device Information > Basic Info > “Buy now”

or on the Navimow official website.